Returns, Exchange & Refund Policy
Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase.
Please note that goods sold are non-exchangeable and non-refundable.
- Did not receive the order
- Received an incomplete product (missing quantity or accessories)
- Received the wrong product(s) (e.g. wrong size, wrong colour, different product)
- Received a product with physical damage (e.g. dented, scratched, shattered)
- Received a faulty product (e.g. malfunction, does not work as intended)
Please contact us within 48 hours at firstname.lastname@example.org so that we can make it right. We truly want to please our customers and will always try our best to resolve any situations that come up.
Mageline World is not responsible for any additional shipping costs for returns, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Mageline World.