Returns, Exchange & Refund Policy
Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase.
Please note that goods sold are non-exchangeable and non-refundable.
- Did not receive the order
- Received an incomplete product (missing quantity or accessories)
- Received the wrong product(s) (e.g. wrong size, wrong colour, different product)
- Received a product with physical damage (e.g. dented, scratched, shattered)
- Received a faulty product (e.g. malfunction, does not work as intended)
Please contact us within 48 hours at firstname.lastname@example.org so that we can make it right. We truly want to please our customers and will always try our best to resolve any situations that come up.
We will happily replace any damage (leakage/broken) occurred to the product(s) during shipment, however a photograph as proof of the damage/defect is required for our verification and investigation. With photographic proof, you do not need to go through the return process in order to receive a replacement. At this time, we are not able to refund items that arrive damaged. Please allow 5-14 days for us to process the replacement.
Mageline World is not responsible for any additional shipping costs for returns, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Mageline World.
Please note: We will not be able to refund the shipping cost for returns as it is directly paid to our providers.
If returns are shipped to us from outside Malaysia, any taxes, duties, custom fees or shipping charges incurred from the return will be the responsibility of the customer. If you need a return label, please contact us at email@example.com.
We reserve the rights to make changes to the terms and conditions without prior notice.